Thank you for shopping with us at Viraj Ayurveda! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please read our Return & Refund Policy below.

1. Returns:

• Eligibility for Returns:
  We accept returns for products that are damaged, defective, or incorrectly shipped. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received.

• Non-returnable Items:
  Certain products cannot be returned due to hygiene reasons or their nature (e.g., opened or used products, personalized items). If a product is not eligible for return, this will be clearly indicated on the product page.

• Return Process:
  To initiate a return, please contact our customer service team at info@virajayurveda.com or call us at +918568049680 within 7 days of receiving your order. Provide your order number, product details, and a brief explanation for the return. Once your return request is approved, we will provide you with instructions for returning the product.

2. Refunds:

• Eligibility for Refunds:
  Refunds are issued for returned products only if the product is damaged, defective, or incorrect. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Refund Process:
  If your refund is approved, it will be processed to your original payment method within 7-10 business days. Please note that the time taken to reflect the refund in your account may vary based on your bank or payment provider.

• Partial Refunds:
  In some cases, partial refunds may be granted if the returned product is not in its original condition or if any part of the product is missing.

3. Exchanges:

• Exchange Policy:
  We offer exchanges for defective or damaged items only. If you would like to exchange a product, please contact our customer support team within 7 days of receiving your order. We will guide you through the exchange process and offer a replacement for the defective item.

4. Shipping Costs:

• Return Shipping:
  The cost of returning a product is the responsibility of the customer, unless the product is damaged, defective, or incorrectly shipped. In such cases, we will cover the return shipping costs.

• Non-refundable Shipping Costs:
  Shipping costs are non-refundable, and if you receive a refund, the cost of shipping will be deducted from your refund amount.

5. Damaged or Defective Products:

• If you receive a product that is damaged or defective, please notify us within 48 hours of receiving the order. We will provide you with a return shipping label and issue a full refund or replacement upon inspection of the damaged item.

6. Cancellations:

• Orders can be canceled within 24 hours of placement. If you wish to cancel an order, please contact us as soon as possible via email or phone. Once the order is shipped, cancellations are no longer accepted.

7. Contact Us:

If you have any questions or concerns about your return or refund, feel free to contact our customer support team at:

Email: virajayurveda3@gmail.com
Phone: +918568049680

We are here to help ensure your experience is as smooth and pleasant as possible.